EXCHANGE AND RETURN POLICY FOR ONLINE PURCHASES

For hygienic reasons we will not refund or exchange one-piece swimsuits and swimsuit bottoms. Any item eligible for a return must be unworn, unwashed and in its original condition, with the price tags still attached.

DEFECTIVE MERCHANDISE

If you feel that an item in your order was defective and you would like a refund, simply fill out the reason code as “Defective” on the return information form.

The returned amount will be reimbursed on the original method of payment.

The return of items purchased during a promotion may cause the promotional terms to no longer be met. In this case, the value of the returned item and any items included in the promotion will be recalculated to match the new terms of sale.

With the original receipt: within 30 days of purchase, reimbursement or exchange on regular price merchandise. Refunds will be made using the original method of payment. If the original payment is not provided, discount code will be issued.

With a gift receipt: within 30 days of purchase, exchange or money card of equal value to the original purchase price of the returned item.

Merchandise on sale: within 14 days of purchase, exchange or money card of equal value to the original purchase price.

Please allow up to 3 business days for your refund to process and 15 days for it to be applied to the original form of payment.

Still have questions? Contact us at shopping@nataction.ca